Delivery and shipping fees
We deliver within Australia only, using Australia Post. Our standard shipping fee is $25 per order. Enjoy complimentary shipping Australia-wide on orders over $500. Any shipping charge is added to the purchase price and shown at checkout, unless you are a Camino Founders Club member - your shipping will be free with your club delivery and any additional purchases.
Australia Post delivers to your nominated home or business address, generally during standard business hours.
Dispatch and tracking
We dispatch orders within five business days, subject to hot weather delays. Once your order is on its way, you’ll receive Australia Post tracking details so you can check its estimated delivery date.
Hot weather delays
If hot weather could affect the quality of your wine in transit, we’ll hold your order until conditions are cooler. If we need to delay dispatch, we’ll contact you and keep you updated.
Authority to leave
If you give Australia Post authority to leave your parcel, Camino Wine Co is not responsible for theft after the parcel has been delivered in accordance with your instructions. Your rights under the Australian Consumer Law still apply.
Damaged or faulty wine
If a bottle arrives broken or leaking, or you discover a fault such as cork taint when you open it, please contact us as soon as you can. Include your order number and a brief description of the issue. If there’s visible damage, photos of the affected bottles and packaging are helpful if you can take them safely.
We’ll assess the issue and arrange a replacement or refund as appropriate. If there’s a major problem with the wine, you can choose a replacement or refund.
Change of mind
We don’t accept returns for change of mind.
